Frequently Asked Questions

Digital Advisory

How much does it cost?

How much does it cost?

Contact us for access to our pricing page. 

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How is goal revenue set?

How is the goal revenue set?

Goal revenue is based on 24 months average revenue and the highest revenue in the past 24 months. 

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What is the best way to contact you?

How and when to contact us

We're available M-F 10AM - 6PM CST.
Limited weekend availability not guaranteed. 

Not available on holidays. 

Typically reply to messages within 24 hours. Guarantee replies within 7 days excluding if the team is sick or force majeur.


Best method to contact us is Facebook Business Messenger http://facebook.com/agencycouture


Alternative contact methods: 
Email: help@aco.digital

Website Chat

Phone and text messaging with appointment. 

Appointment availability often books up within 7 days.

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How do we get started?

How do we get started?

  1. Choose the service you are interested in. 
  2. Fill out contract online. 
  3. Contracts are reviewed within 14 business days. 
  4. Pay online.
  5. We will contact you to setup an onboarding appointment. 

    How does it work?

    We'll set 5 big picture annual goals then break those down into bite-sized tasks. aCo Digital sets up the complicated technology aspects and sets up 1:1 training for businesses. Businesses are assigned homework monthly to accomplish. Business owners take the lead by setting priorities and deciding what they'd like to focus on with the guidance of aCo Digital advisors. Not every tasks can be completed in one week or one month. 

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    How long does a website take?

    How long does a website take to build?

    Average 90 days. It can take shorter or longer. A lot of the timeline depends on whether the business owner does their homework and how many revisions are required.

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    What if I decide to cancel early?

    What if I decide to cancel early or close my business?

    Digital advisory is committed through the term of the contract length. Any early cancellation will require payout within 30 days notice of cancellation. Owners are personally financially responsible for payment of the contract. Incentive percentage is not required if contracts are cancelled early (30 days after written notice). 

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    What if I don't meet the goal amount?

    What if I don't meet or exceed the goal amount?

    Any month the business doesn't meet or exceed the goal amount, you will continue to pay for tools and the digital advisory retainer but will not pay for the incentive percentage based on your goal number.


    About the Incentive Percentage 

    (our incentive to work hard and earn money)
    5% any month your total sales exceed the goal number (goal number is based on last 24 months average revenue and highest month)

    0% any month your total sales do not exceed the goal number


    Example

    Emilia's business earns an average of $20,000 per month gross. Her highest earning month is $30,000, but she's only ever hit it once and it was due to a band coming to town. Her second highest earning month is $25,000 from Christmas. Her goal number is $25,000.

    Example Total Sales by Month

    January business earned $15,000 in revenue. Paid $500 retainer and tools.

    February business is closed $0 sales. Paid $500 retainer and tools.

    March business earned $25,000 in sales. Paid $500 retainer and tools. Plus 5% of sales ($1,250).

    April business earned $30,000 in sales. Paid $500 retainer and tools. Plus 5% of sales ($1,500).

    May business is closed $0 sales. Paid $500 retainer and tools.

    June business earned $30,000 in sales. Paid $500 retainer and tools. Plus 5% of sales ($1,500). Plus hires content management team tier 1 for $99 per month. 

    July business earned $30,000 in sales. Paid $500 retainer and tools. Paid CM $99. Plus 5% of sales ($1,500). 

    August business earned $30,000 in sales. Paid $500 retainer and tools. Paid CM $99. Plus 5% of sales ($1,500). 

    September business earned $30,000 in sales. Paid $500 retainer and tools. Plus 5% of sales ($1,500). Cancels content management. Starts text messaging with 10,000 subscribers. Pays $150 for 2 SMS campaigns. 

    October business earned $15,000 in revenue. Paid $500 retainer and tools.

    November business earned $35,000 in sales. Paid $500 retainer and tools. Plus 5% of sales ($1,750). 

    December business earned $35,000 in sales. Paid $500 retainer and tools. Plus 5% of sales ($1,750). 


    This is not a real client, but the numbers indicate what a real client would pay.

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    How long does SEO take?

    How long does SEO take?

    Search engine optimization (SEO) is a long term commitment that is never really finished.  It's a lot like exercise, use it or lose it.


    Setup for SEO takes an average of 6-12 months depending on the amount of products. photography and pages that need optimization. Products and pages are billed at an additional $0.50-$1 per product or page for copywriting. 

    What's included?

    • Collection organization and setup
    • Tag organization and setup
    • Product page templates
    • Image optimization
    • SEO titles and descriptions
    • Keyword research
    • Google Business setup
    • Google Console setup
    • Analytics setup
    • Exit and bounce rate review
    • Performance review
    • All copywriting is an additional charge.
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    How long does it take to setup email newsletters?

    How long does it take to setup email newsletters?

    Email newsletters take an average of 3-12 months to setup. This is dependent on the number of templates, if a brand kit is available, segmentation information availability, if brand positioning is completed, and who is completing copywriting. Copywriting is part of the Content Management plans. 
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    What's included in digital advisory?

    • Website Design
    • Website Maintenance
    • Search Engine Optimization (SEO)
    • Goal Setting
    • Task Management
    • Inventory Advice
    • Growth Strategy
    • Standard Operating Procedures (SOPs)
    • Team Training
    • Brand Positioning
    • FREE Social Media content option included (not customizable)

    Virtual Assistant 

    What can a virtual assistant do?

    What can an assistant do?

    In terms of specializations, the following task areas are considered “general” and are covered by standard pricing:

    1. Scheduling/Calendaring (setting up events, calls, rescheduling, and setting up reminders - including multiple attendees)
    2. Data Entry (find information and insert into a spreadsheet, copy info from one place to another)
    3. Client communication (customer support/website chat, chatbot support, send and organize emails, monitor email accounts)
    4. File management (store files, name files, send files, order them in folders)
    5. Operating software (take actions on a browser app, exchange information between platforms, manage social media with repetitive tasks)
    6. Purchasing goods (find, compare, and buy products or services)
    7. Basic research (competitive research, compiling information, lead generation)
    8. Creating data reports and summaries (based on the above - not sophisticated Data Science)

     

    Specialized skills include the following:

    • Advanced graphic design (beyond simple Canva graphics)
    • Web development
    • Content writing
    • American-like accent
    • Sales calling 
    • Client-facing direct/verbal communication
    • Advanced bookkeeping (including knowledge of software tools like QuickBooks)
    • Managing social media ads
    • E-Commerce management (including Amazon store, Shopify, etc.)
    • SEO Services
    • Specific experience (e.g., “has worked 3 years in industry X”)
    • Specific knowledge of niche software tools

     

    These categories should help answer your question. However, we can always evaluate individual inquiries on a case-by-case basis. Specialized skills are set at a higher (unlisted) price point.

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    What are considered specialized skills?

    What are considered specialized skills?

    • Advanced graphic design (beyond simple Canva graphics)
    • Web development
    • Content writing
    • American-like accent
    • Sales calling 
    • Client-facing direct/verbal communication
    • Advanced bookkeeping (including knowledge of software tools like QuickBooks)
    • Managing social media ads
    • E-Commerce management (including Amazon store, Shopify, etc.)
    • SEO Services
    • Specific experience (e.g., “has worked 3 years in industry X”)
    • Specific knowledge of niche software tools

    Specialized skills bill at a higher rate.
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    What is the best way to contact assistantsu?

    How do I contact my assistant?

    You can communicate via text, email, phone call, web chat, Facebook or Slack. It's up to you. 

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